Warranty & Returns

Returns Information

If you decide that the product you purchased from us is not exactly what you were looking for, or is the wrong size, there is no problem returning it to us.  No goods delivered to you that are in accordance with the agreement will be accepted for return by us without our prior written approval and on terms to be determined at our absolute discretion. If we agree to accept any such goods for return, you shall be liable to pay a handling charge of 25% of the invoice price. Such goods must be returned by you and in the original packaging. Return shipping falls on the customer.

Our returns policy is flexible, but we ask that items being returned are done so within 30 days of receipt. Please email us at sales@diyroadcases.com with your Order ID number and the reason for your return.

Remember, before purchase, if in any doubt about size, color, or suitability of a product, you can contact us with any queries about all of our products.

If for any reason your order arrives with a fault or it has been damaged during transit, send it back to us and we will send you a replacement.

Warranties

All the products we sell are covered by a manufacturer’s warranty, which will cover the product for faults and defects. This period of cover can vary; most items will be 6 months, but it is worth remembering that warranties do not cover general wear and tear. If you have an issue with a product purchased from DIY Road Cases, contact us first. Returned items with a warranty or repair issue should be clean, and you will have to cover the postage cost back to DIY Road Cases.