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Depending on the types and quantities of items within an order, there may be times when we may have to contact you regarding a shipping cost add-on once your order is actually packaged and weighed. For a detailed explanation regarding this, please see this section for details.

To be perfectly honest, we don't have an official public policy regarding warranty of products, nor do any of the other road case parts vendors themselves, as far as we can see in writing. Case building companies on the other hand provide specified warranties, because of the particular nature of workmanship and production that goes into constructing cases, and therefore a warranty is not only common, but needed.So here's how it works with us... we stand behind our stuff. If it malfunctions durin …

Have questions on where to begin?  You are not alone!  We often get questions like "Can you help me design my case, what will I need to build a case for my guitar, I'm not sure where to get started, how much will it cost me to build a case for my Roland XYZ mixer and what parts will I need, what will my shipping cost be for those parts," etc. This is why we provide all of the instructional media to help customers achieve their goals, even if they have never built anything in their …

You may use your own UPS or FedEx account for having your order shipped.If you would like your order shipment billed to your UPS or FedEx account, please follow these two simple steps during checkout:1. Use one of the following Coupon Codes in the coupon code field during checkout. This code will remove the shipping cost the shipping cost at final checkout.     - UPS Coupon Code: CustomerUPS     - FedEx Coupon Code: CustomerFedEx* Coupon Codes ARE case sensitive, so …